Timer Bob Technical Support & Common Questions

Q. I lost my user’s manual. How can I get a new one?
Download the Bob1 user’s manual here.

Q. Do you sell replacement keys for my Bob model Bob1?
Yes, our partner Family Safe sells replacement keys. Click here.
Price: $9.99 (free budget shipping option is available)

Q. My Bob randomly shuts off. Why?
One of the features of the TV Timer Bob is to detect when the TV or Video Game console is turned off. This prevents the child’s time allowance from being deducted even when the TV is turned off. Some TVs don’t draw enough power to tell BOB to stay on. The BOB thinks the TV was turned off and so it shuts itself down.  Find out how to fix this here.

Q. Do you have a solution for removable power cords? My TV and computer monitor uses a removable power cable.
Yes, our partner Family Safe sells Tamper Evident Tape.
Wrap the tape around any detachable power cord and attach it to the TV or computer monitor. If the tape is removed it shows “Void” remnants in silver. This is ideal for TVs and computer monitors with removable power cords. Includes: 2 Cables, Each tape strip is 1” x 9”

Support Phone: 801-889-2600

Contact Us

You may contact us by filling in this form any time you need professional support or have any questions. You can also fill in the form to leave your comments or feedback.
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Screen Time Out of Control? - Use one of our screen timers to help limit Video Game Time. You could start to improve your children’s grades, health, and family harmony.